Privacy Policy

Growrica (hereinafter referred to as "we") respects and protects your privacy when using growrica.com (hereinafter referred to as the "Website"). This policy explains how we collect, use, store, and protect your personal information, as well as your rights with respect to your personal information.
Personal Information We Collect
To provide you with shopping services and enhance your user experience, we may collect the following types of personal information:Identity Information: such as your name and contact information (email address and phone number if you choose to communicate offline);Order Information: such as delivery address, payment information (only payment results are collected; sensitive payment information such as full bank card numbers are not stored and will be processed by our partner payment processors), order number, and purchased product information;
Account Information: such as the username and password you set when registering on the Website (the password is encrypted and we cannot view the original password);
Usage Information: such as the type of device you use to access the Website, browser type, access time, and pages viewed (used to analyze user preferences and optimize website functionality);
Other Information: such as issues you report to our customer service email (service@growrica.com) and photos you provide (such as product photos for returns).
Purpose of Use of Personal Information
We will only use your personal information as required by law and necessary for the following purposes:
Processing your order: including order confirmation, arranging logistics and delivery, and sending order status notifications (e.g., shipping and receipt);
Providing customer service: such as responding to your inquiries and handling returns and after-sales issues;
Optimizing the website and products: Based on your website usage habits, we will improve the website interface and recommend products that better meet your needs (recommendations are optional and can be disabled in your account settings);
Compliance and Security: Complying with relevant U.S. laws and regulations, preventing fraud, and protecting the security of this website and your account.
Sharing and Disclosure of Personal Information
We promise not to sell or rent your personal information to any unrelated third parties. We may only share your information in the following circumstances:

Partner service providers: such as logistics providers (who require your delivery address for delivery) and payment processors (who require your payment information for transaction processing). These partners may only use your information to provide services to us and are subject to confidentiality obligations.
Legal Requirements: If we are required to disclose your personal information due to laws, regulations, judicial authorities, or administrative authorities, we will cooperate within the lawful scope.
Personal Information Protection Measures
We implement various technical and management measures to safeguard the security of your personal information:

Data Encryption: Sensitive personal information (such as account passwords) is encrypted and stored to prevent information leakage;

Access Control: Access to personal information is restricted to necessary personnel, who must comply with confidentiality agreements;

Security Monitoring: Regularly inspect the website system to prevent security risks such as hacker attacks and data leaks.

Your Rights
You have the following rights regarding your personal information:

Access and Modification: By logging into your account on this website, you can review and modify your identity information, delivery address, and other information at any time (except for payment information, which must be modified through your payment provider);

Account Cancellation: If you no longer use this website, you may contact service@growrica.com to request account cancellation. Upon account cancellation, we will cease using your personal information and delete it within a reasonable period of time (unless required by law or regulation).

Refusing Marketing: If you do not wish to receive marketing information from us, such as product recommendations and promotions, you may click "Unsubscribe" in any marketing emails you receive, or disable marketing notifications through your account settings.  Policy Updates
This Privacy Policy may be updated due to changes in laws and regulations or adjustments to our website services. The updated policy will be posted on the "Privacy Policy" page of this website and will be marked with the "Updated Date." If there are any significant changes to this policy, we will notify you via a website announcement or email (if you have provided an email address). Please check back regularly.
Contact Us
If you have any questions about personal information protection or believe your privacy rights have been violated, please email service@growrica.com. We will promptly respond or address your concerns.